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For Tech Support, please
call Toll Free:
1-877-738-7444 |
| Support
Revention's main goal is to not only resolve
any issues or difficulties business owners come across in their
POS usage, but to also ensure that customers who call in come
away with a good feeling - a feeling of accomplishment at the
resolution of their issue, and a feeling of confidence in our
abilities to answer any questions about system, software, and
hardware functionality.
Revention
provides full, 24/7 technical support for its software package
and the point-of-sale (POS) hardware used with the package. Customers
are guaranteed to speak with a live person when calling in for
support. Our support department has someone on-staff available
to assist you 24 hours a day, seven days a week. We know
that the holidays are some of the busiest times of year for
businesses, and as such, our 24/7 support does include
holidays. What
can you expect from our analysts when calling in for assistance?
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Professionalism - our Support Specialists are professional,
both in attitude and mind-set. We will
not lose focus of your issue, or your
need for an expedient resolution.
- Commitment - our Support Specialists
are committed to finding a resolution to each
and every issue you call
in for - whether it be simple or
complex.
- Courtesy -
our Support Specialists
are dedicated to ensuring that you, our customer,
have a stress-free,
enjoyable experience on the phone
with us. While maintaining focus
on the issue at hand, we will
be courteous, patient,
and understanding of your situation.
- Honesty - our Support Specialists
will only offer solutions that
work. We do not try to sell business
owners additional hardware or
software packages unless these additions
are vital to the smooth operation
of the current systems in place.
Dependable
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24/7/365 Live Support
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No Answering Machines
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Feel Comfortable knowing someone is here to assist even at closing time
Experienced
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Our programmers have over 60 years of Point-of-Sale
software development
experience
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Support Specialists not only have experience with various POS software, they also have extensive experience within the restaurant industry.
Dedicated
- All issues are documented in our knowledge base and are available for quarterly review
- Automatic
RMA assistance
on all products
purchased from us
- Proactive Support that includes quarterly
maintenance to keep your system running its best
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